Terms of Service

Sensra is a tool for reviewing visual work. You upload images, PDFs and Office documents, mark them up, comment, and invite teammates or guests to give feedback. Office documents are converted to PDF for review; Sensra doesn't edit your original Office files.

Give accurate information when you sign up and keep your password safe. You're responsible for what happens under your account. Tell us at hello@sensra.io if you think someone else has accessed it.

Workspace owners and admins decide who can access their workspace and with which role. The workspace owner is responsible for its plan and billing.

You keep ownership of the files, comments and other content you put into Sensra. You give us permission to store, process, display and transmit that content only as needed to run the service for you and the people you share it with, including conversion, previews and the features you request.

Only upload content you have the right to use and share. We don't sell your content and we don't use it to train AI models.

Don't use Sensra to upload malware or illegal content, infringe other people's rights, harass anyone, try to access accounts or data that aren't yours, probe or overload our systems, or get around plan limits. We may suspend access that puts the service or other customers at risk, and we'll tell you why when we can.

Review links let people comment without an account. A guest's name is whatever they type and isn't verified. You control each link: you choose what it allows and when it expires, and you can revoke it at any time. Anyone who has a link can use it until it expires or is revoked, so share links carefully. A revoked link stops working right away, but files a guest already downloaded can't be recalled.

AI summaries and text recognition run only when someone asks for them. Results are generated automatically and can be wrong or incomplete, so check them before relying on them. Text inside your files is treated as content, never as instructions to Sensra.

Sensra has a free plan and paid monthly plans. Current prices and what each plan includes are on our pricing page. Prices are in US dollars and don't include taxes; any taxes that apply are shown on your invoice.

Payments are processed by Stripe. Paid plans renew automatically each month until cancelled. Upgrades and add-ons start right away and are charged a prorated amount for the rest of the current month. Downgrades and reductions take effect at the end of the current billing period.

Cancelling. You can cancel at any time from Plan and billing in your workspace settings. Cancelling stops the next renewal; you keep your paid features until the end of the period you've already paid for, then the workspace moves to the free plan.

Refunds. Payments are non-refundable and we don't give credits for partial months, except where the law requires otherwise. This doesn't limit any rights you have under consumer protection laws that apply to you, including the Québec Consumer Protection Act. If you think you were charged in error, email hello@sensra.io and we'll look into it.

If a payment fails, Stripe may retry it and we'll ask you to update your payment method. Paid features can be paused if the balance stays unpaid.

Each plan has limits on storage, editors, file size and monthly processing, shown in your billing settings. When you reach your storage limit, new uploads pause; everything already uploaded stays available. We don't charge automatic overage fees.

We work to keep Sensra available and secure, but we can't promise it will be uninterrupted or error-free, and features that depend on outside providers (such as AI, text recognition or document conversion) may sometimes be unavailable. We may improve or change the service. If we make a change that materially reduces what a paid plan includes, or change these terms in a material way, we'll tell you in advance by email or in the app.

You can stop using Sensra and delete your account at any time from your account settings. We may suspend or close accounts that seriously or repeatedly break these terms. When an account or workspace is deleted, we remove its content as described in our Privacy Policy.

To the extent the law allows, Sensra is provided “as is”. Keep your own copies of important files. To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits or data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. None of this limits liability that can't be limited by law, or the legal warranties and rights consumers have under Québec and Canadian law.

These terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there. Disputes go to the courts of the judicial district of Montréal, Québec, unless the law where you live as a consumer gives you the right to bring a claim there.

Wali Ahmed, Montréal, Québec, Canada. Email hello@sensra.io.