Troubleshooting
Find missing comments or collaboration updates
Check version, filters and access before reposting feedback.
Last reviewed
Find the right discussion
- Check the file and selected version. Older feedback stays on the older version.
- Check whether the feedback list is filtered to open, resolved or a particular author.
- Select the relevant annotation marker or comment thread.
- Reload once and check for the comment before submitting it again.
Guest visibility differs
A link configured as Only their own does not show the team’s comments or another guest’s threads. This is an access choice, not data loss. Guest links do not include realtime updates or live cursors; refresh to see changes.
If signed-in updates stop
Check your connection and sign in again if your session expired. Membership removal or a role change can also end access. Reconnecting should reload saved state. Report a persistent problem with the approximate time, version and safe error text, without copying confidential feedback into the request.
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