GUIDES & ANSWERS

Troubleshooting

Practical steps when something goes wrong.

• Troubleshoot failed uploads

  Check format, size, permissions and storage before trying again.

• Troubleshoot an unavailable document preview

  Recover from a queued, failed or inaccessible preview.

• Troubleshoot a review link that will not open

  Identify expired, revoked or incomplete guest links.

• Find missing comments or collaboration updates

  Check version, filters and access before reposting feedback.

• Troubleshoot sign-in and confirmation emails

  Recover account access without sharing credentials.

• Troubleshoot subscription changes that do not appear

  Check pending changes and payment reconciliation.