Troubleshooting
Troubleshoot a review link that will not open
Identify expired, revoked or incomplete guest links.
Last reviewed
Try the original link
- Open the complete link from the sender’s original message.
- If a guest session ended, reopen the link and enter your display name again.
- If the page says the link expired or was revoked, ask the sender for a new one.
- If you can view but cannot comment, ask whether you were sent a Can view link.
Ask the sender to check
The file may have been deleted or the link may no longer be active. Each review link is for one file. Trying a different file identifier in the URL will not grant access.
Contact support safely
Describe the displayed error and approximate time. Do not paste the private review URL into a public message, screenshot or support ticket. The sender can share an authorized workspace or file reference from their account if support needs context.
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