Troubleshoot sign-in and confirmation emails

Check your account

1. Use the email address you registered with and check for typing errors.
2. If you have not confirmed the address, look for the signup confirmation in your inbox and spam.
3. Use Forgot password? if the password is uncertain.
4. Open the newest recovery or confirmation email in a normal browser tab.

If a link fails

A link may be expired or already used. Request fresh recovery and avoid copying only part of the URL. Never put credentials into an address bar or share a recovery link with another person.

Get help without signing in

Use Contact Support on the public website if recovery still fails. Include the email you are trying to use, the approximate time and the displayed error. Public messages do not reveal account existence or grant ticket-history access. Support must verify identity before discussing private account information.