Troubleshoot subscription changes that do not appear

Check the effective date

1. Open Plan and billing in the workspace you changed.
2. Look for a pending reduction scheduled for the end of the billing period.
3. Check the billing portal for the payment or subscription state.
4. Refresh Sensra after allowing a short time for reconciliation.

Do not repeat a payment blindly

An interrupted browser redirect does not mean a payment failed. Check the portal before starting another checkout. The workspace owner manages billing; another member cannot activate changes by editing a URL or returning from checkout.

Send a useful support request

Include the workspace reference, approximate transaction time and the plan change you expected. Do not include card numbers, security codes, portal URLs or secret payment data. A ticket does not automatically change a subscription or issue a refund.